We're excited that you've joined us at King's Pointe. Welcome to our community. 

 

We've compiled answers to frequent questions and resources to help you get settled in. Please note this page is provided for informational purposes. If a conflict exists, our legal governance documents and official Rules & Regulations will supersede any information provided here.

 

A Welcome Packet will be delivered to new residents with easy reference sheets for some of the information detailed below. You're welcome to download and save a copy as well.

 

Don't see something answered here? Contact us for help! We look forward to getting to know you.

 

 

At closing, the previous owner should leave you the following: Two large gold keys to unlock the building doors, any keys to the unit, at least one key to the mailbox, a key to the garage, an emergency release key to the garage door, garage door openers, and a code to your garage door keypad (if applicable).

 

Owners may have also left behind blue or black key fobs for the doors. These will be deactivated after closing. Management will collect old key fobs and issue new fobs for each legal resident of the unit. The gold door keys are limited to two per unit and should only be used as backup. Fees may apply for replacement fobs or keys. 

 

Owners are able to re-key units and garages as they see fit. The Association does not maintain keys to individual units or garages. 

 

If any keys are missing, we recommend working with your Realtor to contact the previous owners. Additional mailbox box keys may be obtained by contacting the post office at 515-270-9043.

 

Residents may also have their names placed in our door entry system. The system can call any local number to buzz in guests. To get added, please contact our management company. (Helpful tip: If you do not have a local number, you can sign up for a free Google Voice number and forward it to your existing number.)

 

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King's Pointe employs a professional management company to handle most of our day-to-day operations. If you have questions or need assistance, Jeff Westendorf at West Property Management is your first line of contact. You can reach him at 515-778-7590 or email through our website's contact page.

 

Our Board of Directors manage the direction and finances of our community. The Board is made up of five owners elected by owners. It holds meetings at 6 p.m. on the third Wednesday of each month. Check out our calendar for the next meeting. You can email board members through our contact page. 

 

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Yes! Owners may have one pet (dog or cat) per unit. Non-owner residents are not allowed pets. Our declarations specifically prohibit birds, reptiles, rodents, hamsters, gerbils or mammals of any kind. Pets are limited to 30 lbs. 

 

West Des Moines city code requires that all pets be vaccinated from rabies and obtain an annual license. Owners are required to register all dogs with the association and provide a DNA sample for use with our PooPrints program.

 

Owners that fail to follow the requirements of our Rules & Regulations may be subject to fine. Repeated violations will result in the Association requiring that the pet be removed from property. 

 

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King's Pointe does not assign parking spaces or require permits. Based on West Des Moines City Code, we allocate two parking spaces for two-bedroom units and three spaces for three-bedroom units. The unit's garage is counted toward those spaces. 

 

There are not designated parking spaces for visitors. Guests may park in any spot but are asked to be courteous to owners. Owners are responsible for ensuring guests follow the Rules & Regulations.

 

Inoperable vehicles, vehicles not currently licensed or prolonged parking of a vehicle is prohibited. Commercial vehicles, trucks, motor homes, boats and other commercial or recreational vehicles are prohibited. 

 

Owners are also asked to avoid turnaround points during winter snow storms and move cars the following day to allow for proper snow removal. A property map and more details are available on our severe weather page. 

 

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Any change to balconies/patios, load-bearing walls or to the outside siding, roofs, doors, windows, etc. requires board approval. 

 

All changes inside your unit including flooring, fixtures, painting, light fixtures, plumbing fixtures, appliances, HVAC, etc. may be done without board approval as long as you dispose of construction debris off property and not in the community dumpsters.

 

Our Declaration does require that any window coverings appear white from the outside.

 

All of the ground surrounding ground-floor patios is considered Association property. Owners may not plant flowers, place decorations or otherwise modify this space without approval. Structures supporting balconies are also Association property. Placing hooks, screws, nails or otherwise permanently modifying the structures is prohibited without approval.